This listing is for a custom frame for your personal item such as diploma, certificate, document or other signage. Item is framed with reclaimed wood in the finish of your choice and includes a glass protector over the front and masonite backing. Includes mounting hardware of your choice. All corners are mitered. Framing is fixed and item is not removable once framed. Backing is not removable.
Please select the size closest to your document if you don't see the exact measurements...for example, if your diploma is 12x14, please select the next size up, 13x16. If your item is larger than 16x20, please message me for pricing.
Once you place your order, you'll need to ship your item to me that you want framed. I'll message you with shipping information. Once your item is received, I will order the custom glass for your item and then will be able to complete your order once the glass is received. Please allow ample time for shipping...2-4 weeks.
**Please message me in the Seller Note section at checkout with any questions or special requests.
Colors on your computer may vary from the actual colors in our color chart depending on your screen resolution and picture quality. Plush strives to depict accurate colors in its listings. Please let us know if you have any questions prior to placing your order.
Please allow 2-4 weeks for production and shipping. Whenever possible, we recycle shipping boxes and supplies in order to keep prices down. Please be aware that you may receive your item(s) in a previously used box.
All items made with reclaimed wood are unique. The wood used is old and weathered, with nail holes and knots and other imperfections. I leave those imperfections as they are intentionally. They add to the character of the piece!
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
Items will ship the most cost-effective method, via UPS, FedEx or USPS by either First Class mail, Priority Mail or Parcel Post. All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping. You may purchase insurance and tracking at an additional cost. Please message me for those details.
Shipping times vary from state to state. If you require expedited shipping, please select that option at checkout. Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline (especially during the winter months). Refunds for shipping or items that are not delivered within the time frame given by USPS or that you do not receive although tracking information shows delivered, will not be given UNLESS you've paid for Express or other guaranteed services which USPS refunds.
If you wish to purchase insurance for your item(s), please message me prior to placing your order.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.