CHRISTMAS DELIVERY DEADLINE!!!! The cut-off for orders to be delivered before Christmas is December 10...any orders placed after the 10th will not arrive before December 25. If you place an order for Christmas delivery, MAKE SURE that you check your messages OFTEN because I cannot make your order until I have ALL details and until you've approved the proof(s) that I will send prior to making your item(s). If I do not receive a response in a timely manner, your order will not ship in time for Christmas delivery! Thanks for your business this holiday season!
BEFORE ORDERING...BE SURE TO READ THE ENTIRE DESCRIPTION AS WELL AS MY SHOP POLICIES AND MESSAGE ME WITH ANY QUESTIONS. I DO NOT ACCEPT CANCELLATIONS AFTER 24 HOURS FROM THE TIME OF PURCHASEThis listing is for one set of two (2) 23" wooden wall-mounted sconces with metal hooks. Lanterns and candles are NOT included. The wooden sconce is a shutter style and is made from 100% reclaimed wood.
*Finished measurements of sconce are approximately 23" tall x 11" wide
*A d-ring picture hanger is attached to the back for easy hanging
*Sconce is painted or stained with the color/finish of your choice.
These sconces are made from 100% reclaimed wood so no two are alike! They are hand stained/painted. Nails and holes are left as they are intentionally...they just add to the character of each piece!
Colors on your computer may vary from the actual colors in our color chart depending on your screen resolution and picture quality. Plush strives to depict accurate colors in its listings. Please let us know if you have any questions prior to placing your order.
Please allow 2-3 weeks for production and shipping. ***IF SHIPPING SEEMS HIGH, SEND ME YOUR ZIP CODE. I ALSO OFFER UPS SHIPPING WHICH IS OFTEN LOWER THAN ETSY'S RATES FOR USPS AND FEDEX.*** If you'd like to bump your order to the front of the line, click here to upgrade to a Rush Order: https://plushtennessee.com/products/rush-order-add-on. Whenever possible, I recycle shipping boxes and supplies in order to keep my prices down. All designs are the property of Plush.
QUESTIONS & ANSWERS
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Because our items are made to order and, for the most part, custom made, orders must be canceled within 24 hours of purchase. After this time, it is very likely we've already begun to make your item(s).
There are known shipping delays all over the country. Carriers are not guaranteeing delivery times for any shipments. If you need your order by a certain date, please check with me prior to your purchase to make sure I can make your order and get it you in time with the options available. Otherwise, Items will ship via the best and most economical method...we utilize USPS, FedEx and UPS.
All items will be protected to minimize damage during shipping. Once an item leaves our possession, Plush cannot be responsible for damage during shipping, or the amount of time it takes the package to get delivered to you. You can purchase additional insurance. Message me for more details.
Weather and other delays are out of our control once packages leave us, so please plan accordingly if you have an event or deadline. Refunds for shipping or items that are not delivered within the time frame given by the shipper or that you do not receive although tracking information shows delivered, will not be given by our shop. Those issues will need to be addressed by you with the shipper directly.
Because our items are custom made, we cannot accept returns. However, if you receive your item and it is either incorrect or damaged, please contact us directly and we will correct the mistake and/or send a replacement.
Please be sure to read all information prior to making a purchase and convo me if you have any questions at all before committing to an order with Plush.
In the unlikely event an item is returnable (owner must approve), a refund will be issued once the item is received back and in the same condition it was received by the customer. We do not issue refunds on shipping costs.
OTHER TERMS AND CONDITIONS
We love custom orders! If you have a custom need, please message us so we can get details. Plush is not responsible for mistakes in measurements and/or specifications provided by you unless Plush personally measures/gathers specifications.
If you would like your logo, a particular image, design or font for your order, please message me with that information PRIOR to ordering. Logos can be emailed to me directly at Brenda@PlushTennessee.com. Ai, PDF and SVG files are best. The clearest and highest resolution image is necessary to make your order.
Plush strives to gather as much detail and to communicate as often as necessary to insure an accurate product is delivered. Before we can make your item and ship your order, we must hear from you with all of the necessary information to complete your order. If your order is custom or personalized, a proof will be sent to you prior to making your order. We must be able to reach you to communicate any questions, additional information required, and to get approval for proofs. Any delays in response to communication will result in a delay in production time. If we make numerous attempts to contact you without any response, we will mark your order as shipped; however, your order WILL NOT ship until we hear from you with the information necessary to finish your order. Your order will NOT be canceled as we have already purchased the materials and supplies to make your order and any design work will have already been done.
Because of the high volume of orders we receive, Plush cannot always text or call you about your order. I'm a one-girl show, so the most efficient way for me to communicate with you is through email. In the uncommon situation where a phone call is necessary, please communicate that with me, and I will do the same.